Refund Policy

Refunds, if applicable, at the discretion of us, will only be made to the debit/credit card/bank account used for the original transaction. For the avoidance of doubt, nothing in this Policy shall require us to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid except in case of Double Payment.

The term “us” or “we” refers to owner of the website.


Double Payments

Please note that Double Payments means the Transaction for which you have attempted to make an online payment more than once, for which your account may have been debited twice during multiple attempts to make payment. Such case may arise in case of any session break during redirection process from bank end to Website end. Normally in such cases one Transaction may be a failed case and another transaction may be a Success case where you were able to successfully receive an acknowledgement of the payment by us. By default, all failure Transactions are automatically Refunded on the next day. However, for the same to reflect in your account it may take 2-3 weeks. Generally, refunds will be reflected within a period of 7-8 Days in Case of Net Banking/Debit Card Transaction and 15-30 Days (Next Billing Cycle) for Credit Card Transactions.

For any Double Payment occurrence, you may contact below:

No Company Name Company No. Address Telephone Email
1 Ascendvest Sdn Bhd 1034259-W 10-7-1, 7th Floor, Queen’s Avenue, Block 10, Jalan Shelly, 55100 Kuala Lumpur +603-9206 6333
2 TSI Avenue Sdn Bhd 281383-W
3 TSI Builders Sdn Bhd 43134-V
4 TSI Holdings Sdn Bhd 61014-X
5 TSI Property Management Sdn Bhd 279973-W
6 Ekuiti Setegap Sdn Bhd 532088-H
7 GM Kuala Lumpur Sdn Bhd 215073-T
8 GM Klang Sdn Bhd 437661-H A-4-155, 4th Floor, Block A, GM Klang Wholesale City, Jalan Kasuarina 1, Bandar Botanic Capital, 41200 Klang, Selangor +603-3385 2300